As an Onboarding Specialist, you are part of a team working directly with our Healthcare Professionals (HPs) by managing them through our internal onboarding process to ensure accurate and timely receipt of all required facility documentation as well as facilitating resolution to any credentialing related issues. You’ll also work directly with our credentialing, enrollment and licensing team to coordinate the successful processing of various HPs at different stages of the process.  The successful Onboarding Specialist will “quarterback” and coordinate time-sensitive workflows to ensure the HPs are ready to begin their assignment on time. This position requires the ability to work with a high degree of self-motivation, as well as the ability to deliver an exceptional customer experience.


  • Oversight of the credentials for HPs confirmed for an assignment. This includes  remaining in contact with the HP to ensure all requirements are met for their expected start date. Interaction with other internal departments on status of documentation requirements.
  • Oversight of the credentials for HPs currently on assignment.
  • Follow up for results of criminal background searches, metabolic drug screenings and infectious disease titers and other clinical testing with appropriate vendors
  • Ensure accurate background searches are started and complete in a timely and efficient manner to meet the mandated document due date
  • Inspect HP documents prior to sending to ATS
  • Coordinate with licensure team to facilitate the issuance of licensure in order to meet the start date requirement
  • Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results

Required Skills

  • Must have strong attention to detail with the ability to multi-task and prioritize
  • Excellent organizational and time management skills
  • Good problem solving and decision-making skills including the ability to think ahead and get things done without intervention from others
  • Ability to work independently, but also have a strong commitment to be a team player
  • Demonstrate accountability and dependability
  • Strong customer service and interpersonal skills
  • Communicates effectively on the phone and in writing.
  • Works well in a team environment and collaborates effectively with others
  • Self-motivated and demonstrates a sense of urgency and commitment in a fast-paced environment
  • Takes initiative to proactively address client concerns and issues

Required Experience

  • High School Diploma or equivalent required. Some college preferred.
  • 2 years of experience in an administrative support role, office environment, and/or service industry preferred
  • Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word. Knowledge of Salesforce helpful, not required.

Compensation and Benefits

US Healthcare Staffing offers a highly competitive compensation and benefits package and a rewarding and engaged office culture!

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